In its new report, OptFor-EU discusses the adoption and customization strategy and its implementation, to make the Decision Support System (DSS) ready to be adopted by the target groups. The report is divided in two parts: one theoretical (sections 2 and 3), presenting the background for user involvement and adoption processes in systems development projects; the other more practical, with a set of activities that will contribute to development of the front-end of the DSS in the next steps of the project.
In particular, section 2 describes the lean startup methodology and design thinking, as the foundation for co-creation of the DSS. This section describes relevant concepts and steps of user-centered systems development projects. Section 3 focuses on adoption of technological systems and provides a theoretical overview and background for the user involvement plan. Section 4 presents the strategy for user involvement activities in the case studies. Here we outline user-involvement and adoption activities to be conducted at various stages of the DSS development process.
This work will be followed by a survey on user adoption, which will inform the policy recommendations that are part of the overall objectives of OptFor-EU.